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Operations Coordinator in GTA at Dicom

Date Posted: 8/1/2018

Job Snapshot

Job Description

The Operations Coordinator will be responsible for the detailed analysis of current operations,
procedures and process regarding the distribution of inbound and outbound freight from our
cross-docks. Applicants must have a true desire to improve the overall customer experience,
while keeping cost at the forefront of processes. Through the analysis of reports, and
understanding any operational challenges, the individual selected will have the ability to
oversee any corrective action, and implementation of agreed to operational changes.
Core Competencies
 Customer Focus
 Communication
 Energy
 Team Work
 Quality
 Time Management
 Adaptability/ Flexibility
 Creative and Innovative Thinking
 Decision Making
 Planning and Organizing
 Problem Solving
 Result Focus
 Accountability and Dependability
 Ethics and Integrity
 Mediating and Negotiating
 Providing Consultation
 Mathematical Reasoning
 Development and Continual Learning

Job Requirements

Job Duties
 Conduct and regularly review detailed analysis of key KPI’s including, On-time reports,
quality delivery reports, and carrier performance.
 Develop and direct logistics processes, and establish ongoing improvement plans for
freight management, 3 rd party carrier management, and customer satisfaction.
 Work with the customer service team Leads to ensure the division is in sync.

 Provide monthly updates on the status of projects and give progress reports on other
process improvement initiatives.
 5 years of direct work experience in a logistics and/or transport function, or supply chain
 Direct working knowledge of operations, warehouse management, inventory control, and
transportation management an asset.
 Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
 Experience in managing third-party logistics providers and asset.
 Solid project management skills.
 Excellent interpersonal and communication skills.
 Excellent analytical and problem solving skills.
 Good financial and business awareness.
 Strong written and verbal skills to communicate with all levels of the organization.
 Strong quantitative and critical thinking skills.
 Strong customer service orientation.
 Team player.

Working Conditions
 Some travel may be required.
 Ability to attend and conduct presentations.
 Manual dexterity required to use desktop computer and peripherals.
 Overtime as required.